FAQ

Frequently Asked Question:

1. Why is the value of the products different upon checkout?

Kindly note we charge in Singapore dollars where we are based. The final price including shipping quotation is in Singapore dollars. This can be converted to your currency from your credit card or paypal. 

2. Is taxes included in the price?

We do not charge taxes for our products in Singapore, however, depending on the taxation rate in your country, you might need to pay import duties and/or taxes. For such cases, our appointed delivery company (DHL and Fedex) declares and pays upfront on behalf of you and you will be charged the duties and/or taxes in addition to their handling charge if any.

3. Will I receive my tracking number?

Yes, all our shipping method comes with tracking number. For Normal Courier, we would use Singapore Post and the package will be handed over to your local Postal Office for final delivery to you. For packages to Canada, kindly note that Normal Courier option, there will be no updates once the package reaches the Canadian Post. We strongly suggest you to use DHL Express for Fedex for higher value items.

4. Shipping Time

DHL Express - 1-4working days on top of Handling time. Includes Tracking, Insurance purchased separately

Fedex - 1-5 working days on top of Handling time. Includes Tracking, Insurance purchased separately.

Normal Surface Courier - Anytime from 9 working days onward. Includes Limited Tracking. Maximum payout of SGD60 as per international law for any missing packages

If you have selected any PREORDER items, your package will be sent out only when everything is in stock. Should you require a partial delivery of the order, please contact us for shipping arrangements.